A live dealer table will not hold a seat while an account problem is sorted out. This page covers registration, the documents verification asks for, the sign-in faults that appear most often and the security settings worth changing on day one.
One account carries the balance, the bonus progress and the game history, and it is also the record verification is checked against. Details typed at sign-up should therefore match the documents before those documents are ever requested.
Currency is the one choice that cannot be undone. Pick it once, because it is fixed for the life of the account and every deposit, bonus and payout is then denominated in it.
Deposits, live table stakes, slot spins and withdrawals all draw on the same balance in the chosen currency.
Wagering progress, free spin batches and SolCoins are tracked against the account rather than against a device.
Approved documents stay on file, so later withdrawals are released without repeating the identity check.
Registration takes a few minutes. Verification is the slower stage, and starting it early is the difference between a payout that clears in hours and one that waits for a document review.
Three documents cover the standard check, and each answers a different question. That is why one file is never enough on its own.
Most checks clear within twenty-four to forty-eight hours. Photograph documents in daylight and keep all four corners in frame, since glare across a name line is the most common reason an upload is rejected.
Returning players sign in with the registered email address and password. Sessions expire after a period of inactivity, which is normal behaviour rather than a fault, though it is a nuisance mid-table.
Use the reset link on the sign-in form. A message goes to the registered address, the link is valid for a short window, and the new password takes effect immediately on every device.
Use a password that exists nowhere else, and store it in a password manager rather than in a browser on a shared device. Keep the registered mobile number current, because SMS confirmation is the fallback route when a sign-in looks unusual.
Sign out on any device that is not yours, and avoid funding an account over public Wi-Fi. If a balance looks wrong, raise it with live chat rather than opening a second account, since duplicates are usually closed and their balances frozen.
Registration is free, and the welcome match applies to the first qualifying deposit.
Join NowUsually before the first withdrawal rather than at sign-up. Uploading documents right after registering removes the delay entirely.
Yes. The form, the SMS confirmation and the document upload all work in a mobile browser, with nothing to install.
No. It is chosen once during registration and stays fixed, so pick the currency you will actually deposit in.
Usually glare, a cropped corner or a name that does not match the profile exactly. Re-photograph the document in daylight and resubmit.
Yes. Duplicate accounts are normally closed and their balances withheld, so contact support instead of registering again.
Twenty-four to forty-eight hours in most cases. Submitting all three documents together avoids a second round of requests.
Pages and transfers are encrypted with SSL, and uploaded documents sit in the same protected account area rather than in an email inbox.
Usually yes, once a deposit has cleared. The check becomes mandatory when a withdrawal is requested.